Domestic Orders

All retail orders are shipped ground service through USPS, UPS or FedEx. All orders are shipped from our manufacturing facility in Hialeah, FL. Baylee Nasco does not ship to P.O. Boxes.

 

International Orders

All international retail orders are shipped via USPS. Shipping charges will depend on delivery address provided at time of purchase. Customer is responsible for any import charges or taxes of the destination country. International shipping charges are non-refundable.

   

  

Returns & Replacements

  

**NO RETURNS ON CUSTOM ORDERS**

All other returns must be postmarked within the 30 days of package receipt.  We only accept returns on new, unused, re-sellable merchandise.  Please include a copy of the receipt along with the merchandise being returned so that we may process your request in a timely manner.

 

Customer is responsible for all shipping costs associated with the return of any merchandise.  All items being returned must be fully insured.  Baylee Nasco will not provide reimbursement for any packages lost or stolen.

 

Once your return is received and inspected to be in new, unused condition, we will send you an email notifying you of the refund.  If you are approved for a refund, a credit will be applied to your credit card.

Return address:        Returns Department

                                    Baylee Nasco

                                    605 West 17 Street

                                    Hialeah, Florida 33010 USA

                                    (305)333-6464

How To Clean you Baylee Products

#1 - Vacuum

Depending on how much its soiled yo can simply vacuum or prepped your cover/blanket to be cleaned by picking up all the dirt & loose hair before washing.

# 2 - Spot Remove Stains

If there is any dirt stains, urine, etc, try using a spot removal. It will be easier to atatch these stains before washing. Do the same thing on the insert.

#3 - Place in Washer

Pour a capful of mild detergent into the water, then add a 1/4 cup of apple cider vinegar or white vinegar. The vinegar is a very effective deodorizer, it is much cheaper than most commercial products, and most importantly, it is also safe for your dog.

When choosing the detergent to use, make sure to pick a pet safe detergent. Harsh commercial cleaners can be very irritating to a dog’s skin, and some can even be toxic.

Be sure that the soap you choose does not have any harsh or toxic chemicals.  Here is a list of chemicals you should avoid

Pet stores offer dog friendly detergents and cleaners, which should be free of these chemicals. Use these to clean a dog bed rather than harsh, toxic cleaners

#4 - Dry

NO HEAT!

Place your bed in the dryer on NO HEAT or air dry.

Video on how to put cover on bagel beds: Click here

Tips

Between washes, take these steps to maintain the bed as clean as possible, to make washing easier.

• Put a comfortable blanket over the bed, remove it regularly to launder.
• Apply a spray deodorizer
• Vacuum it between washes